License and price4
How much does the license cost?
The current price is €1,849 net (launch price; price after the promotion: €2,299), paid once. There is no subscription and no fee for additional people. The promotion is periodic: the seller may extend or end it (it does not extend automatically), and we show its end date in the price list. Sending an order reserves the price of the day you send it for the time the order takes, even if the promotion ends sooner.
What exactly do I buy?
You buy a perpetual license to the source code of Sorvelo. You pay once and use the system with no time limit. The license covers the whole system, with no extra modules: 219 features in 14 areas, described on the Features page.
Are there fees per user or a subscription?
No. The license is one-time and perpetual, and its price does not depend on the number of people in your company. Further costs are the upkeep of the server or cloud, which are on your side. You can calculate it with your own numbers in the payback calculator.
What can I use the license for?
The license covers internal use in your company. You may not resell Sorvelo or make it available to other parties, including as source code. The license agreement provides contractual penalties for breaking these rules.
Code and changes3
Do I get the source code?
Yes. The license is perpetual and you get the full source code, so you can add your own reports, fields, project types and rules.
Can I change the code of the system?
Yes. You get the full source code and you can change it: add reports, fields, project types and rules. Your team or any contractor you choose can make the changes. You do not need the vendor's permission.
Who makes changes to the system?
You make the changes: your team or a contractor you choose. Functional changes are not covered by the warranty, so new features and modifications stay on your side.
Deployment and data4
Where does the system run, and does my data stay in my company?
You install Sorvelo on your side: on your own server or in the cloud (AWS, Azure or Google). Your data stays with you, and rates and margins never leave your company.
Does the system work without the internet, on my servers?
Yes. Sorvelo runs on your servers, in your company network, and it does not need a connection to our infrastructure to work. You need the internet only where you turn it on yourself: for integrations with external services such as Jira, Slack or Google sign-in.
What can it be integrated with?
With an HR system, Jira, Slack or Teams, email, accounting and a CRM. It also supports Google sign-in, and you add further integrations yourself.
Which languages does the system support?
Currently Polish and English. More languages will be available soon.
Warranty and support4
How does the warranty work?
The warranty lasts 90 days (after the promotion: 60 days) from the moment a copy of the system is made available in the customer panel. During this time we fix operating errors at no extra cost. Details: promotion terms.
What do we count as an error covered by the warranty?
An operating error: incorrect calculations, an error in the logic of the system, or a feature that does not work as described.
What does the warranty not cover?
The warranty does not cover functional changes, meaning new features and changes in the way the system works, or features marked as beta.
What happens after 90 days of warranty?
The license is perpetual, so the system keeps running on your side. After the warranty period, your team or a contractor you choose maintains it. The license price does not include a support subscription or an SLA.
Security2
How are data and access to the system protected?
The system runs on your server or in your cloud, so your data stays under your control. Passwords are protected by a strong policy (at least 12 characters, argon2id), and sign-in attempts and sessions have limits. You download the copy of the system from the customer panel with two-factor authentication (2FA).
Can I limit who sees rates and margins?
Yes. You set roles and permissions separately for each area, and you can hide costs, revenue and margin on screens, in the API and in exports. The activity log shows who changed what.
Purchase and invoice4
How does the purchase work, step by step?
The purchase has five steps: a request through the form, a license agreement prepared for your company, signing the agreement electronically, payment by bank transfer, and downloading the system in the customer panel. Send a request to start.
What do the invoice and payment look like?
You receive an invoice after the agreement is concluded. You pay by bank transfer within 7 days. We make the license available after payment.
How do I sign the agreement and where do I download the system?
You sign the agreement electronically, in an e-signature service. A simple or advanced electronic signature is enough, and a qualified signature is not required. After payment, you download the copy of the system in the customer panel, which is protected by two-factor authentication (2FA).
Can I withdraw from the license agreement?
The right to withdraw from the agreement within 14 days, without giving a reason, belongs only to a sole trader buying "with consumer rights", that is when the purchase is not of a professional nature for them. Companies and businesses that buy professionally do not have this right. The right ends when the system is downloaded for the first time, that is when "Download" is clicked in the client panel. Until that moment you can withdraw, even if the system is already available for download. The rules are in the Website Terms (§ 9) and the license agreement.